Edenia AI Assistant
How can we help?
Step-by-step guides for the AI Assistant dashboard: conversations, calls, assistants, reports and your team.
Browse by topic
Getting started
Sign in, find your way around the dashboard and set up the basics.
5 articles
WhatsApp conversations
Read and answer WhatsApp chats, hand them back to the assistant and keep notes.
7 articles
Calls
Call log, summaries and transcripts, contact details, tags and tickets.
6 articles
Assistants
Greeting, voice, instructions, office hours, transfers, surveys and tests.
9 articles
Knowledge base
What your assistant knows about your business and how to keep it accurate.
3 articles
Home and reports
Your home overview, reports, metrics and customer satisfaction scores.
3 articles
Team and account
Invite your team, user roles, settings, notifications and support.
5 articles
Start here
View allNew to the dashboard? These guides cover the basics.
- What is the Edenia AI Assistant?The Edenia AI Assistant answers your phone calls and WhatsApp 24/7 in Spanish and English, and hands your team what needs a person.
- Sign in to the dashboardAccept your invitation, create your password, and sign in to the Edenia AI Assistant dashboard with email or Google.
- Dashboard tourA quick walk through the Edenia AI Assistant dashboard: the sidebar sections, the top bar, notifications, language and your account menu.
- Install the app and turn on notificationsAdd the dashboard to your iPhone, Android or computer as an app and turn on notifications for every new WhatsApp message.
- Finish your setup checklistHow the setup checklist on the Assistants page works: what each item means, how to set it up, and how to mark items you don't need.
Still need help?
Our team in Costa Rica answers in English and Spanish. Write to us, or sign in to your dashboard.