AI support by phone and WhatsApp
Your business always answers.
eden·IA answers your customers' calls and WhatsApp with AI, in Costa Rican Spanish and English, and hands the conversation to your team when needed.
eden·IA
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eden·IA
Ready for a test call
Try a live test call
Hear a live test call with eden·IA.
Click the Button to Start
Plans and pricing
Prices in US dollars, per month. 13% VAT (IVA) is added at checkout.
Trial
Start hereTry eden·IA in your browser, no card, and get your number ready for when you pick a plan.
- Browser test
- Voice widget for your website
- Edenia's demo WhatsApp
- No phone number of your own
Basic
When you want real calls and your own WhatsApp.
- 200 voice minutes included
- 1,000 WhatsApp messages included
- Costa Rica phone number (+506)
- Extra minute $0.25 · extra message $0.06
Pro
More minutes and messages for busier teams.
- 800 voice minutes included
- 2,500 WhatsApp messages included
- Costa Rica phone number (+506)
- Extra minute $0.20 · extra message $0.05
Payment and invoicing are handled by CR Servers, Edenia's hosting company.
When you start the trial, or pay for a plan, you receive an email invitation to set up your assistant in the dashboard.
During the trial we ask for your company documents for your Costa Rica number (carrier verification takes a few days), so your line is ready when you choose Basic or Pro. Your business WhatsApp also needs Meta's approval.
What eden·IA does today
Voice AI
Natural phone conversations in English and Spanish, including Costa Rican Spanish. Search over your docs, forward during business hours, and open a ticket when needed.
Text AI
The same knowledge on support tickets and WhatsApp: context-aware replies and a clear handoff to staff.
Knowledge base
Context files and optional website scrape so answers stay grounded in your documentation.
Dashboard
Call logs, duration, forwards, WhatsApp inbox, and agent configuration for your staff.
Routing control
AI-first or human-first per agent, plus business hours, greetings, and voice.
Built for Costa Rican support teams
Built for businesses in Costa Rica (language and time zone) and hosted by Edenia in San José. Answers come from your business information, and your team joins the dashboard by invitation.
The AI answers your Costa Rica business line from your knowledge base.
English and Spanish, with Costa Rican Spanish voice tuning.
Customers get answers from your docs in real time.
Escalate to staff only when needed; after-hours, offer a ticket instead of a busy line.
Same knowledge and rules on voice, WhatsApp, and support tickets.
Staff see call logs, duration, forwards, and WhatsApp in the dashboard.
How we set you up
1
Add your knowledge
Upload FAQs, policies, and product docs, or scrape your website. The AI answers from this content.
2
Connect your channels
Connect your Costa Rica phone number and WhatsApp. The assistant also answers support tickets from your knowledge base.
3
Go live with your team
The AI answers callers and messages, transfers to staff during business hours, or opens a ticket. Your team uses the dashboard — access is by invite.
Already using eden·IA?
Find step-by-step guides for the dashboard: WhatsApp conversations, calls, assistants, reports and your team.
Prefer to talk to an advisor?
Tell us how you serve your customers today and we'll help you pick a plan and get it running.