The Edenia AI Assistant answers your business phone line and WhatsApp around the clock, in Spanish and English. It answers questions from your own business information and passes to your team anything that needs a person. You and your team follow and control it all from the dashboard at https://ai-agent.edenia.cloud.
What the assistant does
- Answers phone calls. It talks with callers in natural Spanish or English, any time of day. During office hours it can ring your team first or pass the call to a team member when the caller asks.
- Answers WhatsApp. It replies to customers on your WhatsApp number, and your team can step in and reply from the dashboard at any moment.
- Uses your business information. It learns from your website and from notes you write for it, so it answers with your hours, prices, policies and procedures.
- Opens tickets. When a problem needs follow-up, it can open a support ticket so nothing gets lost.
- Collects contact details. During a call it can ask, naturally, for the caller's name, what they need and, when it makes sense, their company and email.
- Runs a short survey. At the end of a call it can ask the customer to rate the service.
Some of these depend on how your account was set up (for example call transfer, surveys, tickets or contact capture). If you don't see one of them, contact Edenia and we'll turn it on with you.
What the dashboard is for
The dashboard is where your team works with the assistant day to day:
- Read and reply to WhatsApp chats in Conversations.
- Review every call, with its summary, transcript and tags, in Calls.
- See how things are going in Home and Reports.
- Adjust each assistant's greeting, voice, instructions, office hours and who answers first in Assistants.
- Keep the assistant's information up to date in Knowledge base.
- Invite your colleagues in Team (admins only).
See Dashboard tour for a walk through every section.
What Edenia sets up and what you control
Edenia sets up for you:
- Your phone line and WhatsApp number, connected to the assistants.
- Integrations such as ticket creation and the option to transfer calls.
- Your company account and the first dashboard invitations.
You control from the dashboard:
- What each assistant says and how it behaves: greeting, voice, instructions and notes.
- Office hours and whether the assistant or your team answers first.
- The team phone numbers calls can be transferred to, surveys and call tags.
- Who on your team has access.
To change something only Edenia can change, such as your company name or a new phone line, open Help & guides in the dashboard and contact us.
Get started
- Sign in with the invitation you received by email.
- Take the dashboard tour.
- Install the app and turn on notifications so you hear about new WhatsApp messages.
- Finish the setup checklist on the Assistants page.
Good to know
- There's no public sign-up. Every person gets into the dashboard through an invitation from an admin on your team or from Edenia.
- The assistant already speaks Spanish and English. You don't need to write language rules for it.