Home and reports
Your home overview, reports, metrics and customer satisfaction scores.
- Your Home page at a glanceWhat the Home page shows: items that need attention, your key numbers for the last 7 or 30 days, daily activity and your assistants.
- Reports and metrics explainedWhat each number on the Reports page means: calls, duration, transfers, tickets, satisfaction, calls by hour and WhatsApp.
- How customer satisfaction is measuredWhere the satisfaction score comes from, how the rating out of 5 is calculated and where to see it for each call and period.
Still need help?
Our team in Costa Rica answers in English and Spanish. Write to us, or sign in to your dashboard.