The Settings page holds the preferences for the device you're using and your account. Open it from the sidebar, under Settings. It has three sections: Notifications, Language and Account.
Notifications
Get an alert for every new WhatsApp message from a customer, in this browser or on this phone.
- In Notifications, click the bell icon.
- When your browser asks, choose Allow.
- The bell turns green. You'll see "Notifications enabled. You will be notified of new messages."
Notifications are set per device. Turn them on in each browser and on each phone where you want alerts.
On iPhone
iPhone only shows notifications for the installed app. Open the dashboard in Safari, tap Share, then Add to Home Screen, and open the app from your home screen. Then turn notifications on. Step by step: Install the app and turn on notifications.
If it doesn't work
- "This browser doesn't support notifications." Use Chrome, Edge or Safari, or install the app on your phone.
- "Notification permission was not granted." Notifications are blocked for the site. Open your browser's site settings for this page, set Notifications to Allow, then come back and click the bell again.
- To stop alerts on a device, turn notifications off for the site in your browser or phone settings.
Even with notifications off, the bell in the top bar shows a dot when you have unread WhatsApp conversations.
Language
Pick Español or English. The whole dashboard switches right away. You can also change it from the language button (ES / EN) in the top bar.
The dashboard language is only what you see. Your assistants answer customers in English or Spanish, following the customer.
Account
Shows your Company and your User (the email you sign in with). You can't edit them here. To change the company name or your user, write to Edenia from Help & guides. See Contact Edenia support.