eden·IA has two monthly plans and a free 14-day trial. Prices are in US dollars; 13% VAT (IVA) is added to the invoice.
The plans
| Trial | Basic | Pro | |
|---|---|---|---|
| Price | Free for 14 days | $49 per month | $149 per month |
| Voice minutes included | Browser test only | 200 | 800 |
| WhatsApp messages included | Edenia's demo WhatsApp | 1,000 | 2,500 |
| Costa Rica phone number (+506) | No | Yes | Yes |
| Extra minute | — | $0.25 | $0.20 |
| Extra message | — | $0.06 | $0.05 |
What counts. A call counts in whole minutes, rounded up. A WhatsApp message counts when the assistant or your team sends it; messages that were not delivered do not count. The dashboard uses the same rule, so what you see is what is invoiced.
The trial
The trial needs no card, only a verified email. For 14 days you can set up your assistant, test it in the browser and use Edenia's demo WhatsApp. It has no phone number of its own, so real calls and your own WhatsApp start once you choose Basic or Pro. During the trial we ask you for your company documents for the Costa Rica number, so the line is ready when you upgrade. When the 14 days end, the account pauses until you pick a plan; nothing you configured is lost.
Where to see your usage
In the dashboard, open Settings. The Usage this month box shows your call minutes and WhatsApp messages since the first day of the month, which is what is reported for your next invoice. See Settings: language and notifications.
Invoices and payment
Payment and invoicing are handled by CR Servers, Edenia's hosting company. Invoices, payment methods and your plan live in the CR Servers client area at clients.crservers.com. You can pay by card, SINPE Móvil or bank transfer, and you receive an electronic invoice (factura electrónica).
Good to know
- Extra minutes and messages are invoiced the following month, together with your plan.
- You can move from Basic to Pro at any time from the CR Servers client area; the change applies from the next invoice.
- If an invoice stays unpaid for 10 days, the assistants pause until it is paid. They come back on their own once the payment is in.
- Questions about a charge: see Contact Edenia support.